Warranty & Support

Hardware Support You Can Actually Rely On

AI infrastructure downtime is expensive. When hardware fails or underperforms, you need a support partner who responds quickly, understands your infrastructure, and helps you get back to operational as fast as possible. DVUN's Warranty & Support service provides the coverage and responsiveness that serious AI deployments require.

Warranty Coverage

Manufacturer Warranty — All hardware sold by DVUN includes the manufacturer's standard warranty. We provide full documentation of warranty terms at time of purchase.
Warranty Management — DVUN acts as your single point of contact for warranty claims. We manage the process with manufacturers on your behalf, so you're not navigating multiple vendor support queues.
Extended Warranty Options — Extended warranty coverage is available for most hardware categories. Ask your account contact for options and pricing.
On-Site Warranty Service — For qualifying deployments, on-site warranty service can be arranged to minimize downtime from hardware failures.

RMA & Replacement Support

RMA Processing — DVUN handles RMA initiation and coordination with manufacturers. We aim to have replacement hardware in transit within 24-48 hours of a confirmed failure for in-stock components.
Advance Replacement — For critical deployments, advance replacement options are available — replacement hardware ships before the failed unit is returned.
DOA Handling — Dead-on-arrival hardware is handled as a priority. Contact DVUN immediately and we'll expedite replacement.

Technical Advisory Support

Post-Deployment Advisory — Ongoing access to DVUN's technical team for questions about your deployed infrastructure — configuration, optimization, and troubleshooting guidance.
Performance Issues — If your hardware isn't performing as expected, DVUN can help diagnose whether the issue is hardware, configuration, or software.
Upgrade Planning — As your infrastructure needs evolve, DVUN can advise on upgrade paths and expansion options that work with your existing hardware.

How to Get Support

For warranty claims, RMA requests, or technical support, contact DVUN directly. Have your order number and hardware serial numbers available to expedite your request.